Lag
Every locale trails the original, usually by one to two weeks. For eleven days the German customer is reading last month's message.
More than the invoice suggests. The agency fee is visible and budgeted; the cost that is not sits in the lag, the errors and the coordination, and it grows with every locale you add. The platform's own translation workflow was never switched on.
In most global organisations, like this. The English content is finished on Tuesday. Someone exports it to a spreadsheet, emails it to an agency, and logs it in the tracker. The translations come back the following week, get pasted in by hand, and are checked by whoever happens to be free and happens to speak the language.
The German site ships eleven days after the English one. Nobody in the chain is careless. The chain is the problem.
Every locale trails the original, usually by one to two weeks. For eleven days the German customer is reading last month's message.
Campaigns land at different times in different markets, which quietly breaks any promise the campaign made about timing.
Legal wording and product changes propagate at spreadsheet speed. A price correction that takes an hour in English is briefly wrong in four languages.
Hand-pasting introduces the mistakes automation exists to prevent: dropped paragraphs, broken formatting, the wrong version of the right file.
When two campaigns run at once the tracker becomes a second job, and version confusion becomes a meeting.
A modest spreadsheet carrying an immodest cost, growing with every language the business adds.
The original content is complete and published.
Content moves to a spreadsheet and tracker.
Translation happens outside the platform.
Teams re-enter and check translated content manually.
The same company has said two different things for eleven days.
A typical content item moves through exports, email and review before it reaches the translated site.
When translation runs inside the platform's workflow instead of beside it.
Translations are checked on the actual page, not in a spreadsheet column.
Each language ships on its own schedule, automatically.
On a legacy platform it survives because it has no rival: no translation workflow, no connectors, no way to review a translation in place. The spreadsheet is the integration. On a modern platform the reason is softer and more common. The workflow exists, the connectors exist, and none of it was ever switched on, because wiring it up was nobody's project. The migration ended at go-live, and the tracker quietly re-established itself the following Monday.
The costs that never get invoiced: lag between locales, campaigns landing unevenly across markets, legal and product changes briefly wrong in other languages, retyping errors, and coordination overhead when releases overlap.
On older platforms there is no alternative: no translation workflow, no connectors, no in-context review. On modern platforms the capability usually exists but was never switched on, because wiring it up was nobody's project.
Content flows to translators inside the platform, returns into place automatically, is reviewed in context on the actual page, and publishes per locale on its own schedule.
If nobody knows, that is also an answer. Measuring it takes an afternoon, and fixing it is usually configuration rather than replatforming.