No graduate bench, no ramp-up, no kickoff workshop before anything happens. The people who diagnose and stabilize the platform are the same senior engineers who have done it before, on the ground within days of the call.
Why Recovery
For the moment it goes wrong.
Most enterprise DXP relationships do not end cleanly. They end with a missed release, a failed cutover, a security incident, or a slow erosion of trust until someone decides the supplier has to go. By the time the call comes, the platform is unstable, the internal team is exhausted, and a board-level conversation is happening about what to do next. Recovery is built for that exact moment. Not a sales pitch dressed as a diagnostic, and not a long discovery phase. Senior engineers on the ground in days, working a defined intervention with a fixed end.
Recovery is deliberately limited to the evidence, stabilisation and decisions needed to restore control. The scope is agreed before work begins.
The discipline
You get a straight account of what went wrong and what state the platform is really in. The diagnosis is written to be put in front of a board, not to protect a commercial position.
Fixed scope, three to six weeks, a clear finish. Recovery is not an open-ended retainer. It restores the platform and hands you an honest map of the realistic options from here.
The method
Three phases. Fixed scope.
Senior-led from minute one. Recovery does not start with a kickoff workshop or a discovery period. It starts with triage, because the first job is to understand what is on fire and put it out.
01
Triage
Senior engineers establish what is actually happening: what is broken, what is at risk, and what is merely alarming. The platform is assessed under real conditions, fast, so the most urgent failures are understood before anything else is touched.
Output: Incident picture · Risk register · Immediate stabilization plan
02
Stabilize
The urgent failures are fixed and the platform is returned to a stable, trustworthy state. The aim is a system the internal team can trust again, not a rebuild. Work is scoped to what restores stability, nothing more.
Output: Stabilized platform · Resolved critical issues · Restored confidence
03
Route
With the platform stable, you get an honest diagnosis and a route map of the realistic options from here. Ongoing support, a full move, or a long-term partnership. The recommendation is evidenced, and the decision is yours.
Output: Written diagnosis · Route map · Leadership readout
Recovery: triage, stabilise, route
Three phases with a defined finish: triage, stabilise and agree the route forward.
The terms
Start quickly. Finish with a clear route forward.
Senior-led, fixed-scope, with a defined finish. The terms are agreed before any work begins.
Days
Senior engineers on the ground
3 to 6 wks
End to end
Fixed
Scope agreed upfront
Senior
Engineers only, no bench
A stabilized platform
Returned to a state the internal team can trust again.
An honest written diagnosis
What went wrong and what state the platform is really in.
A route map
The realistic options from here, evidenced and prioritized.
A leadership readout
Written to go in front of a board, not to protect a position.
In practice
The call you make when it goes wrong.
Recovery is senior engineers working directly on a platform under pressure. Triage starts with evidence, stabilization comes before redesign, and the client keeps a clear view of every decision.
In within days
Senior engineers on the ground, working triage, while the team gets its footing back.
TBSCG recovery principle
Fix what is actually broken before scoping anything else. The intervention follows the evidence, not the size of the opportunity.
Accreditations
AWS Advanced Consulting Partner
AWS Advertising & Marketing Technology Competency
ISO 27001
Where the agentic lift happens
Triage at machine speed. Calls made by people.
Agentic tooling reads the telemetry, parses the logs and correlates the failure pattern at machine speed, so the first morning is spent on findings rather than trawling. The call on what to stabilize first stays with senior engineers, because that call is the whole job. The discipline behind it is the same one we apply to every AI capability we ship.
Questions
Frequently asked questions.
How quickly can you get involved?
Senior engineers are on the ground, on-site or remote, in days rather than weeks. Recovery does not start with a long discovery phase or a kickoff workshop. The first phase is triage, and it begins almost immediately.
What does Recovery actually fix?
Recovery restores a struggling platform to a stable, trustworthy state. We stabilise first, establish the evidence and provide a clear route forward without turning the immediate problem into an open-ended programme.
How long does it take, and is the scope fixed?
Three to six weeks end to end, with a fixed scope and a defined end. The three phases, triage, stabilize and route, are agreed before work begins. There is no open-ended retainer and no scope creep built into the engagement.
Do we have to commit to a long-term relationship?
No. Recovery has a defined end and stands on its own. It is the most common entry point into a longer relationship with us, because of how it goes rather than because of any obligation. You own the findings and the route map, and you decide what to do with them.
What do we have at the end?
A platform restored to a stable state, an honest diagnosis of what went wrong, and a route map setting out the realistic options from here: ongoing support, a full move to a better platform, or a long-term engineering partnership. The choice is yours.
Where next
Once it's stable.
Recovery ends with the platform restored and an honest route map. Where it leads is your decision.
If you want it watched
24/7 Support Canopy
If it needs to move
DXP Replatforming The Banyan Method
If you want a partner
Long-term Partnership Grove
24/7 managed support. Senior engineers on warm bench, keeping the platform online so it does not fail again.
DXP replatforming. A full move to a better platform, in parallel, with you in control of the switch.
Long-term engineering partnership. Sustain, maintain, enhance, for the life of the platform.
Start here
Get senior engineers on it.
If the platform is unstable and the team is stretched, the first phase is triage and it can start in days. Fixed scope, a defined end, an honest diagnosis. You decide what comes after.